The Autism Service

After experiencing a significant increase in demand over the last few years, The Autism Service needed a platform that would allow potential service users to easily find their nearest clinic and available assessment services. We built a powerful search function with search results presented in map view that allows users to find a nearby clinic based on postcode, city or current location with minimal clicks. The search function is optimised for accuracy and speed, and the interface is designed to display crucial clinic and service information at a glance.

The process of enquiring about and booking assessment services has been streamlined to create a seamless customer journey. Service and clinic pages include both hard and soft CTAs – such as booking an assessment and requesting more information. We also implemented clearer signposts towards their series of online tests. This ensures that users at different stages of their journey are supported. Additionally, it allows The Autism Service to capture user details earlier in the process, enabling more effective marketing and nurturing of prospective customers.

In addition to providing high-quality, evidence-based assessment services, The Autism Service also produce vital information and resources about autism and related disorders. We created a powerful searchable knowledge hub to help service users access essential resources about autism and ADHD. The content is easily manageable and can be neatly categorised via the CMS, which is optimised to support large volumes of content.

Our website design and development process is data-driven, with the user at the forefront. Examining user behaviour on previous iterations of their website, we found that some were struggling to find key resources. These frustrations, combined with the addition of a raft of new features and functionality led us to develop a mega menu which neatly displays and categorises the range of services and resources available. It also makes it easier for The Autism Service to add more pages and sections to the site as they expand without the navigation becoming too unwieldy.