Tiviti

A digital product for the future of connectivity

Client

Tiviti

Deliverable

Digital Product

Timeframe

Ongoing

Overview

Tiviti is a ground-breaking enterprise level platform delivering Connectivity-as-a-Service (CaaS) to large organisations. By combining LAN and WAN into one solution and one supplier, and delivering through a flexible per-user, per-month subscription, they take the headaches out of network management whilst helping organisations to reduce costs.

Project background

The world of telecoms and network infrastructure was due a shake up – and Tiviti saw the opportunity to deliver a more streamlined approach to connectivity for organisations, particularly since the explosion in home and flexible working. With a subscription-based model, customers engage the same way with Tiviti as they would with a utility provider. This meant that they needed the kind of user-friendly self service experience that you’d come to expect from (some) leading utility providers.

Discovery

Working closely with product architect Lorenzo Schittone and founder Neal Harrison, we scoped out the Tiviti customer journey and what they would need from the product. In line with further research we conducted and user personas, we also sat down with Tiviti’s sales and support consultants who would be sitting behind support on the product to help ensure we were designing and building the tools to assist them with helping deliver value to their customers.

Agile approach

We’ve worked with Tiviti for a number of years and the product’s current life cycle has been developed through multiple sprints across discovery, design, engineering & user acceptance testing. This has allowed us to adapt the approach in each sprint, retrospective and how the backlog is shaped so we are building the right thing, for the user and commercial requirements across the platform.

COMPLETE CONTROL & VISIBILITY

Seamless integration with Tiviti APIS – to pull in data and display in a dashboard where you can get an at-a-glance view of the network and the devices connected to it, as well as manage accounts, users and billing. This is all from one portal rather than multiple applications.

A complete design system

We created a complete design system from scratch for Tiviti and their digital product, enabling them and us to scale the platform and add new features while maintaining a consistent look and feel.

A PRODUCT FIT FOR THE FUTURE

ALREADY DELIVERING VALUE

Since releasing sections of the platform, Tiviti have already onboarded a number of high profile clients including Social Chain and Wrigleys Solicitors, who are all up and running and using the self-service portal day-to-day.

“Working with Adaptable has been a great experience so far, the team are friendly, thorough, and knowledgeable. We’ve built a strong relationship since starting the project, which allows us to build the platform at pace, challenge ideas openly and solve problems effectively.”