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Support

Keeping you online & running as smoothly as possible

Maintenance & support

Once your website or digital product is launched, we’re here to help support you in the best way possible. We support our clients with regular platform maintenance, WordPress plugin updates, and general security.

All our servers have continuous monitoring so should any outage occur we have systems in place to alert us to this as soon as it happens. We also have dedicated server-status boards for each project meaning that clients can check their server status and uptime whenever they like.

  • Beta release processes
  • Server status boards
  • SLA’s
  • Reporting
  • Maintenance & security updates

Programmes of work

For ongoing projects, we support our clients with maintenance and support along with proactive monthly programmes of feature development, enhancements, and user testing. All work is scoped and agreed upon during the monthly planning meeting so everyone is clear on the work being undertaken and what the short and long-term objectives are.

  • Monthly planning meeting
  • Proactive feature design & development
  • A/B testing
  • Accessibility enhancements
  • On-page SEO performance enhancements
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