Support

Support, maintain

and grow your

digital product

In a competitive online landscape where technology is moving forward at an incredibly fast pace, it’s vital to have a plan in place to both keep your digital product up and running smoothly and enable continuous improvement. Our digital support plans help you to put a framework in place to keep your website or digital product secure, reliable and performing at its best, post-launch and beyond.

Flexible support options

Maintenance and support

Server status boards and uptime SLAs
Regular reporting
Security updates
Communication support
24/7 monitoring

Planning and management

Proactive design and engineering support
Quarterly or monthly planning sessions
Live project management
Dedicated activity time

Improvements and optimisation

Performance reporting
Performance review and optimisation
SEO review and optimisation
User insight enhancements

Be future-proof

Get vital improvements and updates done as and when you need them rather than updating or rebuilding your digital product from the ground up, future-proofing your original investment. Stay ahead of the curve with the latest innovations, driven by our engineering team.

Maximise cost-effectiveness

Our programmes of work give you access to dedicated studio hours to undertake iterative updates and improvements to your website or digital product post-launch. These are planned and budgeted in from the start, helping you be more cost-efficient whilst getting the most out of your investment.

Peace of mind

With the right team, tools and processes in place, we’re always on-hand to support you, keeping downtime to a minimum. A dedicated digital support plan also helps you keep on top of vital security updates, protecting you from vulnerabilities that could seriously compromise the integrity and reputation of your digital product.

Get the right level of support

Our packages are designed to cater for a range of digital products and websites and the needs of organisations of all shapes and sizes. From our affordable maintenance plan up to our enterprise programme of work, you can find the right level of support for you. We can also offer bespoke packages in some circumstances, and you can scale up your support plan at any time should you need to.